Shipping and Delivery Policy

Natural Roots

At Natural Roots, we are committed to preparing and shipping your orders safely and as quickly as possible. This policy explains our order-processing procedures, estimated delivery times, and the customer’s responsibilities regarding shipping information and customs charges.

Shipping Coverage

We provide express shipping:

• Within the State of Qatar.

• To all Gulf Cooperation Council (GCC) countries.

• To selected international destinations through available international shipping options, subject to the order details and delivery availability in the requested country.

Actual delivery times may vary depending on the designated shipping company and the geographical location of the customer’s address.

Order Processing and Delivery Times

Order processing: Orders are processed and prepared within 24 hours of order confirmation.

Delivery within Qatar: Delivery usually takes one to two business days.

Delivery to GCC countries: Delivery usually takes three to six business days.

International shipping: Delivery times vary depending on the destination country, shipping company, and customs procedures.

Delivery-Time Notice

The delivery times stated above are estimates and are not guaranteed. Delivery may be affected by public holidays, peak seasons, customs procedures, weather conditions, or other circumstances beyond our control or the control of the shipping company.

Approved Shipping Companies

Orders are shipped through approved local and international shipping companies to ensure that your order arrives safely and as quickly as possible.

Order Tracking

Once the order has been shipped, the tracking number will be sent to the customer by text message or email, based on the contact information provided when the order was placed.

Customers can track the status and progress of their shipment directly through the shipping company’s website.

Accuracy of Delivery Information

Please ensure that the following information is entered correctly and completely before completing your order:

• Full name.

• Phone number.

• Full and detailed delivery address.

• Any additional information that may help the shipping company locate the delivery address.

Natural Roots is not responsible for delays or failed deliveries resulting from incomplete or incorrect information, or from the shipping company being unable to contact the customer.

International Shipping and Customs Charges

When shipping outside the State of Qatar, the shipment may be subject to customs duties, import taxes, or additional charges imposed by the relevant authorities in the destination country.

The customer is responsible for paying any such charges in accordance with the applicable laws and regulations of their country. These charges are not included in the order value or shipping fees unless expressly stated otherwise.

Delays or Delivery Issues

For inquiries regarding an order, shipment delays, or any delivery-related issue, please contact our Customer Service team and provide the following information:

• Order number.

• Tracking number, if available.

• The name and phone number registered with the order.

Our team will assist you and contact the shipping company as quickly as possible.

Contact Customer Service

We are happy to assist you and answer your shipping and delivery inquiries through WhatsApp:

WhatsApp Number:
+974 5559 6054