Frequently Asked Questions

The percentage of natural ingredients varies depending on the function and formulation of each product. We display the full list of ingredients and details on the product page, so you can choose confidently.

We carefully select our formulations to suit daily care routines, with clear information on ingredients, usage instructions, and specific warnings for each product.

Products described as such are free from sulfates, parabens, and harsh ingredients mentioned on the product page. We always recommend reviewing the ingredient list before purchasing.

We strive to use more environmentally friendly and recyclable packaging wherever possible. The recycling method may vary depending on the type of packaging and the services available in your area.

You can choose based on your hair type and needs through the description of each product, or contact us for assistance in creating the most suitable care routine.

The powder offers flexibility in preparing the mixture in the way and quantity that suits you, while the paste comes ready to use for a faster and easier experience.

Henna powder needs to be prepared before use, while the paste comes ready-made and saves time. Review the ingredients of each product and its usage method to choose what suits you best.

This depends on the product type and hair condition. Refer to the instructions on the product page, and try a small amount first when using Sidr or henna on dyed hair.

Results vary depending on hair or skin condition and consistency of use. You may notice some cosmetic benefits from the first use, while other results require longer-term use.

You will find the usage instructions, recommended quantity, and frequency of use on each product page. We recommend following the instructions for the best possible experience.

Yes, we recommend performing a patch test on a small area before full application, especially for sensitive skin or when trying a product for the first time.

Product suitability varies depending on its ingredients and health condition. We recommend reviewing the ingredient list and consulting a doctor before use during pregnancy or breastfeeding.

Not all products are intended for children. Please refer to the recommended age on the product page and consult a doctor if needed.

Store the product in a dry, temperate place, away from sunlight and humidity, and close the container tightly after each use.

Yes, you can choose cash on delivery when completing your order, according to the areas and orders covered by the service.

Contact us as soon as possible after completing the order. We can modify or cancel the order if it has not yet been prepared or handed over to the shipping company.

Orders usually arrive within one to two business days after confirmation. The duration may vary during official holidays, promotional periods, or peak times.

We offer shipping to GCC countries and selected international destinations. Available countries and shipping costs will be displayed when you enter your address during checkout.

After the order is shipped, we will send you the tracking number via the registered contact method, and you can track the shipment's progress through the delivery company's website.

Contact us with your order number, and our team will check the shipment status and follow up with the delivery company.

Due to the nature of personal care products, and to ensure public safety and health, we do not offer exchange or return services after receiving the order. Cases where the product arrives damaged, defective, or not matching the order are reviewed.

Contact us within 24 hours of receiving the order, providing your order number, explaining the issue, and clear photos or videos of the product and its external packaging. Our team will review the case and inform you of the appropriate solution.

Products cannot be exchanged or returned after being opened or used. In case of a product defect, please contact us within 24 hours of receipt before disposing of the product or its outer packaging.

You can contact us via WhatsApp or the "Contact Us" page, and our team will be happy to assist you with orders and product selection.

You can subscribe to product availability notifications from its page if this feature is available, or follow our accounts for the latest updates and available products.