Privacy Policy

Privacy Policy

This Privacy Policy explains how we collect, use, and protect your information when you use the Natural Roots website at https://naturalroots.store. By using the website or placing an order through it, you agree to the terms outlined in this policy.

Collection of Personal Information

Information We Collect

We collect information that you provide to us directly when you create an account, complete an order, subscribe to our mailing list, or contact us. This typically includes: name, email address, phone number, shipping address, and payment data processed via a secure payment gateway.

Limited technical data is also automatically recorded when you browse the website, such as device type, browser, and pages visited. This data does not personally identify you and is used to improve website performance.

Use of Personal Information

We use this information to: fulfill and ship your orders, communicate with you regarding your order, respond to your inquiries, send offers and updates if you opt-in, and improve our products and services.

Your information is treated confidentially, and is not sold, rented, or shared for marketing purposes with any third party.

Sharing Information with Service Providers

We share the minimum necessary amount of your data with entities that help us operate the store:

  • Store Platform: Shopify — for hosting the website and processing orders.
  • Payment Gateways: to securely process payments; we do not store your card data on our systems.
  • Shipping Companies: to deliver your order; they only receive your name, address, and phone number.
  • Messaging Services: to send order notifications.

Each entity receives only what it needs to perform its task. We may also disclose information if requested by an official competent authority in accordance with the laws of the State of Qatar.

Cookies and Measurement Tools

The website uses cookies to save the contents of your cart, remember your preferences such as language, and measure website performance and marketing campaigns.

You can disable cookies from your browser settings, noting that some website functions — such as the cart and checkout — may not work correctly if disabled.

Account Deletion and Data Retention

Account Deletion

You have the right to request the deletion of your account at any time. Send your request to our email [Store Email] or via WhatsApp at +974 5559 6054 from the email or number associated with the account.

Data Retention Period

Upon receiving the deletion request, your data — including account information, past orders, and saved addresses — will be retained for 30 days to allow for cancellation of the request and to complete any obligations related to ongoing orders.

Permanent Deletion After 30 Days

After 30 days, your data will be permanently deleted from our systems, including backups.

Exceptions include invoices and financial transaction records that we are required to retain for the period mandated by accounting and tax regulations applicable in the State of Qatar.

Your Rights

You have the right at any time to request: access to the data we hold about you, correction of any inaccurate information, deletion of your data, or discontinuation of marketing messages.

To subscribe or unsubscribe from marketing messages, use the unsubscribe link at the bottom of any message, or contact us directly. We respond to privacy requests within 30 days of receipt.

Security Measures

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction, including SSL encryption for communication and payment processing through certified gateways.

Nevertheless, no method of transmission over the Internet is 100% secure, so we cannot guarantee the absolute security of data transmitted over the network.

Children's Privacy

Our products and services are intended for adults. We do not knowingly collect any personal data from children under the age of 18. If we become aware of collecting such data, we will delete it immediately.

External Links

The website may include links to external websites or platforms such as Instagram and WhatsApp. We are not responsible for the privacy policies of those platforms, and we advise you to review them when using them.

Changes to the Privacy Policy

We reserve the right to update this policy at any time. Any amendments become effective immediately upon their publication on this page, and the date of the last modification will be updated below. Your continued use of the website after publication constitutes acceptance of the updated version.

Contact Us

For any inquiries about the Privacy Policy or your data: