Replacement and Refund Policy

At Natural Roots, we care about your health and beauty, and we are committed to providing natural and high-quality products with utmost care and attention.

Due to the nature of our products and our concern for public safety and health, we do not offer exchange or return services after delivery. This is to ensure that you always receive fresh, safe, and stored products according to the highest standards.

Product Policy After Receipt

For public safety and health, products cannot be exchanged or returned after receipt, except in cases where a damaged, defective, or incorrect product is received.

In Case of Defect or Error in the Order

We appreciate your trust in us and strive to provide you with the best shopping experience. If you receive a damaged, defective, or incorrect product, please follow these steps.

Steps to Report a Problem

1. Contact Us: Please contact our customer service team within 24 hours of receiving your order.
2. Send Details: Provide us with a clear explanation of the problem, along with clear photos or a video of the damaged product, outer packaging, and order number.
3. Review: Our team will review the order and the photos or video, and assess the situation as soon as possible.
4. Process Request: Upon confirming the defect or error, we will inform you of the appropriate solution, whether by resending the correct or replacement product, or taking the appropriate action based on the situation.

Cases for Review

• Receipt of a damaged or spoiled product.
• Clear defect in the product.
• Receipt of a product different from what was ordered.
• Missing items from the order.

Important Note

Please keep the product, outer packaging, and all contents of the shipment, and do not discard them before the customer service team has completed reviewing the case and making an appropriate decision.

Contact Customer Service

We are happy to assist you and review your request by contacting us via WhatsApp.