Shipping and Delivery Policy

Shipping & Delivery

• We offer express shipping services within Qatar and to all GCC countries, in addition to international shipping options available upon request and the possibility of delivery to the desired country.
• Actual delivery times may vary depending on the approved shipping company and the geographic location of the customer's address.

Order Processing and Delivery Time

• Order Processing: Orders are prepared and processed within 24 hours of order confirmation.
• Delivery within Qatar: Typically takes 1 to 2 business days.
• Delivery to GCC Countries: Typically takes 3 to 6 business days.

Note on Delivery Times

The stated delivery times are estimates and may be affected by official holidays, peak periods, customs procedures, weather conditions, or any other circumstances beyond our control or the shipping company's control.

Approved Shipping Companies

Orders are shipped through approved local and international shipping companies to ensure your orders arrive safely and as quickly as possible.

Order Tracking

Once the order is shipped, a tracking number will be sent to the customer via text message or email, according to the contact information registered in the order. The shipment's progress can be tracked directly through the shipping company's website.

Accuracy of Delivery Information

• Please ensure that the name, phone number, and delivery address are entered correctly and completely before completing the order.
• We are not responsible for delays in delivery or inability to deliver due to incomplete or incorrect data entry, or the shipping company's inability to contact the customer.

International Shipping and Customs Fees

For international shipments outside of Qatar, the shipment may be subject to customs duties, import taxes, or additional fees imposed by the receiving country. The customer is responsible for these fees, if any, in accordance with the regulations in their country.

Delivery Delays or Issues

If you have an inquiry about your order, experience a shipping delay, or encounter any delivery-related issues, please contact our customer service team, providing us with your order number and tracking number to assist you as quickly as possible.

Contact Customer Service

We are happy to assist you and answer your shipping and delivery inquiries via WhatsApp.