1. Introduction

Welcome to Natural Roots. We specialize in providing the finest natural and organic products for skin, hair, and body care.

By using our website or ordering our products, you agree to be bound by the terms and conditions outlined on this page.

2. Products and Quality

• All our products are 100% natural and free from harmful chemicals.
• We are committed to the highest standards of quality and safety in the manufacturing and import of our products, in compliance with approved health and regulatory requirements.
• The results of product use may vary from person to person based on body, hair, or skin type. We always recommend performing a patch test before full application.

3. Orders and Payment

• Orders are confirmed immediately upon successful completion of payment through our available and approved payment methods.
• The customer is responsible for ensuring the accuracy of order information, including name, phone number, delivery address, and requested products.
• Advertised prices are subject to change without prior notice, but the price displayed at the time of purchase will apply.
• In case of incomplete or failed payment, we reserve the right to cancel the order automatically.

4. Shipping and Delivery

• We provide shipping and delivery services within Qatar and to all GCC countries.
• International shipping options may be available to some countries depending on feasibility and available shipping companies.
• Actual delivery times vary depending on the approved shipping company, country, and the geographical scope of the customer's address.
• Mentioned delivery times are estimates and may experience delays due to the shipping company, customs procedures, official holidays, or circumstances beyond our control.
• The customer must provide a correct and clear address and an available phone number. We are not responsible for delays or failed deliveries resulting from incomplete or incorrect information.
• The customer may be responsible for customs duties or import taxes for international shipments, in accordance with the regulations of the receiving country, if applicable.

5. Exchange and Return Policy

At Natural Roots, we care about your health and beauty, and we strive to provide natural and high-quality products with utmost care and attention.

Due to the nature of our products and our commitment to public safety and health, we do not offer exchange or return services after delivery, to ensure that you always receive new, safe products stored according to the highest standards.

In case of defect or error in the order

We value your trust and strive to provide the best shopping experience. In case of receiving a damaged, defective, or incorrect product, please follow these steps:

1. Contact Us: Please contact our customer service team within 24 hours from the date of order receipt.
2. Send Details: Provide a clear explanation of the issue, attaching clear photos or a video of the damaged product, outer packaging, and order number.
3. Review: Our team will review the order and assess the situation immediately.
4. Process Request: Upon confirmation of the defect, we will inform the customer of the appropriate solution, whether by resending the correct or replacement product, or taking the appropriate action according to the situation.

Important Note: Please keep the product, outer packaging, and all contents of the shipment, and do not dispose of them before the customer service team has completed their review of the case.

6. Privacy Policy

• We are committed to protecting our customers' personal data and handling it with confidentiality and care.
• Registration and contact information is used to process orders, ship them, provide customer service, and improve the shopping experience.
• Necessary data may be shared with payment and shipping companies to the extent necessary to fulfill the order and provide the service.
• We do not sell customers' personal data to any third party.

7. Usage and Responsibility

• All products and content available through the website are for personal use only.
• Products may not be resold or commercially exploited without prior written permission from Natural Roots.
• Products must be used according to the instructions on the packaging or product page.
• We are not responsible for misuse of products or continued use if an allergy or irritation to an ingredient occurs.
• All information and guidelines mentioned on the website are provided for educational and informational purposes only and are not a substitute for specialized medical advice.

8. Intellectual Property Rights

All texts, images, designs, logos, and content displayed on the website are owned by or licensed to Natural Roots, and may not be copied, republished, or used commercially without prior written consent.

9. Product Availability and Order Cancellation

• All orders are subject to product availability in stock.
• If a product is unavailable after the order has been placed, the customer will be contacted to inform them of the available options.
• We reserve the right to cancel an order in case of a pricing error, product unavailability, or inability to verify order or payment information, with appropriate action taken regarding any amount paid.

10. Amendments to Terms and Conditions

We reserve the right to amend or update these terms and conditions at any time, and the amendments become effective immediately upon their publication on this page. We recommend reviewing the page periodically to stay informed of the latest version.

11. Contact Us

If you have any inquiries or need assistance, we are happy to assist you via WhatsApp.