Frequently Asked Questions

The percentage of natural ingredients varies depending on the function and formulation of each product. We display a complete list of ingredients and details on the product page, so you can confidently choose what suits you.

We carefully select our formulations to suit daily care routines, clearly stating the ingredients, usage instructions, and specific warnings for each product.

Products described as such are free from sulfates, parabens, and harsh ingredients mentioned on the product page. We always recommend checking the ingredient list before purchasing.

We strive to use more environmentally friendly and recyclable packaging whenever possible. The recycling method may vary depending on the type of packaging and the services available in your area.

You can choose based on your hair type and needs through the description of each product, or contact us for assistance in creating the most suitable care routine.

The powder offers flexibility in preparing the mixture in the way and quantity that suits you, while the paste comes ready to use for a faster and easier experience.

Henna powder needs to be prepared before use, while the paste comes ready and saves time. Review the ingredients and usage instructions for each product to choose what suits you best.

This depends on the product type and hair condition. Review the instructions on the product page and try a small amount first when using Sidr or Henna on colored hair.

Results vary depending on hair or skin condition and consistency of use. You may notice some cosmetic benefits from the first use, while other results require continued use for a longer period.

You will find usage instructions, suggested quantity, and frequency of use on each product page. We recommend following the instructions for the best possible experience.

Yes, we recommend performing a patch test on a small area before full use, especially for sensitive skin or when trying the product for the first time.

Product suitability varies depending on its ingredients and health condition. We recommend reviewing the ingredient list and consulting a doctor before use during pregnancy or breastfeeding.

Not all products are intended for children. Review the recommended age on the product page and consult a doctor if necessary.

Store the product in a dry, temperate place, away from sunlight and humidity, and close the container tightly after each use.

We have prepared an illustrated guide that explains the entire ordering journey: browsing products, adding to cart, filling in delivery and shipping details, and completing secure payment via the Sadad gateway or cash on delivery within Qatar.

Open the step-by-step order guide

Cash on delivery is available only within Qatar, and you can select it when completing your order. Orders outside Qatar are paid electronically by card via the Sadad gateway.

Sadad is an electronic payment gateway specialized in processing bank card payments. When you choose to pay by card, you will be redirected to the secure Sadad page to complete the transaction, then you will return to the store with order confirmation.

The payment process is carried out entirely within the Sadad gateway via an encrypted connection, and the store does not have access to your card number at any stage. We do not store card data on our systems, and all we receive is confirmation of a successful transaction and a reference number for the order.

This is an additional security step from your bank to ensure you are the cardholder. You receive the code directly from the bank, and we do not request it from you or have access to it. If someone asks you for this code on behalf of the store via phone or WhatsApp, it is a phishing attempt, and you should not share it with anyone.

The reason is often from the bank: online purchasing is not enabled on the card, the daily purchase limit has been exceeded, or the OTP has expired. Try again or use another card, and if the problem persists, contact us and we will assist you. If your order is within Qatar, you can also choose cash on delivery.

In most cases, the amount is temporarily held, not actually deducted, and will be automatically returned to your account. Contact us via WhatsApp with a screenshot of the deduction notification and the transaction time, and we will review the case and follow up until it is resolved.

The store does not add any fees for card payments, and the amount shown on the checkout page is the final amount. Your bank may apply currency exchange fees if your card currency is different from the store's currency.

Contact us as soon as possible after completing the order. We can modify or cancel the order if it has not yet begun preparation or been handed over to the shipping company.

Orders typically arrive within 1 to 2 business days after confirmation. The duration may vary during official holidays and promotional periods or high demand.

We offer shipping to GCC countries and selected international destinations. Available countries and shipping costs will be displayed when you enter your address during checkout.

After the order is shipped, we will send you the tracking number via the registered contact method, and you can follow the shipment's progress through the delivery company's website.

Contact us with your order number, and our team will check the shipment status and follow up with the delivery company.

Due to the nature of personal care products and to ensure public safety and health, we do not offer exchange or return services after receiving the order. Cases where a product arrives damaged, defective, or not matching the order are reviewed.

Contact us within 24 hours of receiving the order with your order number, a description of the problem, and clear photos or a video of the product and its outer packaging. Our team will review the case and inform you of the appropriate solution.

Products cannot be exchanged or returned after being opened or used. In case of a product defect, please contact us within 24 hours of receipt before disposing of the product or its outer packaging.

You can contact us via WhatsApp or the “Contact Us” page, and our team will be happy to assist you with orders and product selection.

You can subscribe to product availability notifications on its page when this feature is available, or follow our accounts for the latest updates and available products.